FAQs
Frequently asked questions
product
What is the difference between a dildo and a vibrator?
- Dildo：designed for realistic penetration and ergonomic comfort. Ideal for solo play or couples seeking natural intimacy.
- Vibrator：Built with multi-speed vibrations for clitoral/G-spot stimulation. Our models feature whisper-quiet motors and customizable patterns .
Are sexiershop products safe?
Yes, safety is a core commitment at SexierShop. We understand the importance of safety when it comes to intimate products. That’s why we rigorously vet our suppliers and brands, selecting only those committed to using non-toxic, non-porous, and easy-to-clean materials. We strive to offer a collection that not only brings pleasure but also provides complete peace of mind regarding safety.
How do I clean & store my vibrator?
Proper care ensures both safety and extended product life. Follow these steps:
Cleaning:
Waterproof Models: Rinse under lukewarm water immediately after use. Use a mild, unscented soap or our pH-balanced Toy Cleaner (recommended for silicone products). Avoid submerging charging ports.
Non-Waterproof Models: Wipe with a damp microfiber cloth and a drop of antibacterial soap. Never spray liquids directly.
Always remove batteries/charge fully before cleaning.
Drying: Pat dry with a lint-free cloth. Air-dry completely in a cool, ventilated area — never use heat or direct sunlight.
Storage:
Place in the included velvet storage pouch (anti-dust & discreet) or a breathable container.
Keep away from other toys to prevent material reactions. Silicone toys should be stored separately.
Avoid extreme temperatures (e.g., bathrooms or cars) to preserve material integrity.
Tell me more about production in the sexiershop supply chain?
- Prototypes undergo user testing (e.g., vibration intensity, comfort) with dedicated testers for premium brands.
- Tests cover material safety (e.g., non-toxic certification), functionality (e.g., waterproofing),
- Eco-friendly packaging with discreet designs. Dolls require custom crates and declare as “simulation models” for customs.
- High-end clients demand , requiring flexible production lines for small batches.
Payment
What are my payment options?
We currently accept PayPal as our primary payment solution. As a globally trusted platform with over 435 million active accounts, PayPal ensures secure transactions and buyer protection for both parties. This aligns with our commitment to providing a safe shopping experience for our European and American customers
Is payment through this website secure?
Yes, we use PayPal, a globally certified payment platform. Your transactions are protected by three layers of security, requiring only your email and password to complete payments.
- PayPal uses SSL/TLS encryption and complies with PCI DSS standards. Sensitive data (e.g., card numbers, CVV) is never exposed to third parties.
- We do not store any payment details. All transactions are directly handled by PayPal. Merchants only see your name and address, not financial data.
- PayPal’s AI monitors transactions 24/7 to block fraud
Are there any other taxes and duties that will affect my final price?
Yes, import tariffs may vary significantly by region due to changing policies. If tariffs exceed reasonable levels, please contact our customer service immediately for tailored solutions.
Shipping & Returns
Where in the world do you ship to?
We operate a global supply chain network that enables flexible and efficient worldwide shipping. Your order may be dispatched from the following nodes based on product type, inventory location, and customer preferences:
- Asia-Pacific
- Europe
- Americas
How long will you take to deliver my order?
Via dedicated logistics lines takes approximately 13 days (including customs clearance and final delivery).
Actual timelines vary by product type and shipping method.
If I am not satisfied with my purchase, can I return it?
Please check size/details carefully before ordering – no returns for fit preference.
Due to hygiene reasons, opened intimate products cannot be returned.
If the product has any quality issues, please contact us immediately. We will resolve the problemand offer you a discount on your next order as a goodwill gesture.
What if I'm not satisfied with my purchase?
We want you to love your experience with us. If for any reason you’re not happy, here’s our promise to you:
Not the Right Fit? Let’s Talk.
We understand that choosing the right personal item is important. For hygiene reasons, we cannot accept returns on opened products. However, your satisfaction is still our goal. Please contact us within 30 days of receiving your order, and we’ll work with you to find a happy solution.Our Quality Guarantee (1-Year Free Replacement):
We’re proud of our products, and we back them up with a 1-Year Free Replacement Guarantee. If your item has any issues within the first year, don’t worry.Just Reach Out: Contact our friendly support team with your order details.
Simple Check: We’ll guide you through a quick check (usually just a photo or video) to understand the problem.
New One on Us: Once confirmed, we’ll send a brand-new replacement your way, on us. It’s that simple.